Language Services

UCA provides language assistance services for our members at no cost. Our services include language interpreter services and translation assistance. We can also provide printed materials in another language or in a different format, such as larger print.

Language Interpreter Services

UCA provides language interpretive services for non-English speaking members at no cost. If you cannot speak to us or your provider because of a language barrier, please contact our Customer Care Center. We can arrange for a telephonic interpreter to help.

Need an appointment with your provider? We can connect you with a telephonic interpreter to help schedule your provider appointment.

Sign Language Services

By calling UCA, we can assist with connecting our members to qualified sign language interpreters.

Translation Assistance

If you receive member materials or communications from UCA to better understand the document, please contact our Customer Care Center. We will help coordinate the translation of the material sent.

Call us and let us know if we have overlooked anything that is important to you. We will try to help, including setting up appointments with Sign Language services. We want you to be comfortable with the people and services that make up UCA. We will also try to find you a PCP in your area that speaks your same language if available.

Other Formats

If you need member material or other UCA communications in a different format, such as braille, large print or other alternate formats, please contact our Customer Care Center.

TTY (Text Telephone)

TTY stands for Text Telephone, and is also known as TDD, Telecommunication Device for those who are deaf. TTY services in the state in Arizona are provided through the Arizona Relay Service 7-1-1.

TTY is a free, 24-hour service for those who are deaf, hard of hearing, or speech impaired. To contact our Customer Care Center, TTY users should call 711. For more information on TTY, please visit http://www.azrelay.org.

Cultural Diversity

We value the many people who live in the areas we serve. We understand that there are many different lifestyles and ethnic backgrounds in Cochise, Gila, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, Yavapai and Yuma counties.

UCA understands that your health is affected by your beliefs, culture, and values. We want to help you keep and maintain good health and good relationships with doctors who understand your needs. If you feel that there is a problem, please contact us. We will help you find a provider who will better understand your personal needs.

Related Documents

Nondiscrimination Notice English Español

Additional Languages

Our Customer Care Center also has free language interpreter services available for non-English speakers.

Nuestro Centro de Atención al Cliente también tiene servicios de intérprete gratis disponible para las personas que no hablan inglés.

This information is available for free in other languages.

This document may be available in other formats such as Braille, large print or other alternate formats. For additional information, call our Customer Care Center at the phone number listed above.

  • University Care Advantage (HMO SNP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    ATTENTION:  Language assistance services, free of charge, are available to you. Call (877) 874-3930 (TTY: 711).

  • Español (Spanish): University Care Advantage (HMO SNP) cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

    ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-877-874-3930 (TTY: 711).

  • 繁體中文Chinese): University Care Advantage (HMO SNP) 遵守適用的聯邦民權法律規定, 不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人.

    注意: 如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-877-874-3930 (TTY: 711)

 

Language Assistance Services